I. Contract relation
1. Contract partakers are: Travel agency RENY TRAVEL
s. r. o. (further only "TA"), which enters the contract
relation through external authorized salesmen or own sale points and
the customer, either a physical or juridical person (further only
"customer").
2. Contract relation between TA and customer arises with signing the
trip contract, its confirmation by the TA and payment of the deposit.
The trip contract is valid for all persons mentioned in the contract.
The customer is responsible for the contract commitments fulfilling
by him and by the persons mentioned in the contract. For an underage
person, his/her attorney is responsible.
3. Content of the trip contracts is made following the price list
additional offers of the TA general conditions or specific conditions
added to the trip contract. Information in the offer catalogue are
corresponding with the facts. Known to the TA in the time of its preparation.
II. Service prices and payment conditions
1. Trip prices are given in SKK and are considered as
contract prices agreed in written agreement of the TA and the costumer.
Agreed trip price is stated in the treated contract.
2. The age of a child at the last day of the trip is decisive by granting
a reduction.
3. TA is allowed to require deposit payment in the minimum amount
of 50% of the price of all booked services (except for insurance,
which has to be paid by the customer already when signing of the obligatory
reservation). At least 21 days prior beginning of the trip that is
a beginning of the service usage is the customer obliged to pay the
rest of the price for the booked services.
4. If the contract relation is made in a period of less time shorter
than 21 days, the customer is obliged to pay 100% of all booked services.
5. The right of the proper supply of all services arises when the
customer has paid 100% of the trip price and completing of all other
conditions of service supply.
6. If the price for booked services isn't paid in stated periods of
time, the TA has the right without a previous warning cancel the contract
and services, and the customer has to pay for all costs that arose
to the TA due to the failing of fulfilling of the contract commitments
of the customer.
7. TA is competent to a one-sided raising of the trip prices up to
21 days prior the trip beginning that is using of the trip services
due to:
a) raising of transport cots including the fuel prices
b) raising of charges connected with transport for example transit
charges, which are included in the price of booked services
c) alteration of the rate of exchange of the Slovak crown to another
currency used by calculation of the trip price in average for more
than 5%
8. TA has to inform about the raising of the trip price by sending
a notice to the customer at least 21 days prior the beginning of the
trip that is using of services, other wise the TA hasn't got the right
for payment of the price difference of the trip that is booked services.
The customer has to pay the arisen difference immediately, at least
by the period of time stated in the written notice about the price
elevation. Otherwise the TA has the right to act according to the
paragraph 6 of this article.
III. Costumers' rights and commitments
1. Customer has the right to:
a) get a proper supply of in a contract agreed and paid services
b) get a proper supply of information regarding all facts concerning
in contract agreed and paid services, which are known to TA as well
as being made familiar with the changes the TA learnt only later
c) cancel the contract at any time before making use of the services
without giving a reason following the article V. of these contract
conditions
d) get at least 10 days prior to beginning of the holiday that is
using the booked services, further detailed information about all
facts that are for the customer important a which are known to the
TA, unless they are stated in the journey contract or catalogue, which
he was given. This written information is sent by the TA only to one
address that one that was given by the customer, unless agreed otherwise.
e) announce in a written form, that not him, but another person, stated
in this announcement, will take part in the journey instead of him.
This right must be exercised most lately 30 days prior to the beginning
of the holiday or using the services. This announcement must include
also the new customer's declaration that he agrees with the signed
contract and that he fulfils all agreed conditions.
f) complain against imperfections and incorrect fulfilling following
the article VI. of these conditions.
g) private data protection, stated in the contract, according to the
pertinent codes of law
2. Customer is committed to:
a) co-operate with the TA at the maximal level, which is necessary
for proper supply of booked services, most of all, giving the true
and full information which is needed in the trip contract, including
any changes of this information and giving other documents needed
by the TA. If the customer fails in fulfilling this requirement, he
has to pay for all costs and damage originated by this.
b) provide an escort and adult supervision of children under the age
of 15 years, as well as to persons whose health conditions requires
it.
c) inform the TA in advance of any foreign country citizen taking
part in the holiday, otherwise the TA does not guarantee providing
of the services to these persons. These persons are themselves responsible
for fulfilling of all pertinent steps, to receive the service usage
d) pay the price of the booked holiday or services according to the
article II. of these conditions
e) without any unnecessary delay inform the TA about his point of
view on eventual alternations in conditions and content of agreed
services
f) take over from the TA all documents needed to service usage and
to check the truthfulness of information stated. If the customer did
not receive these documents at least 10 days prior to the beginning
of the holiday that is using services, he has to inform about this
fact the TA, so that the TA can put it right. If the customer does
not do so, the TA takes for granted that the customer has received
all documents and information in time and that they are complete.
g) when using services to precisely follow the instructions and information
given by the TA or its representatives, keeping the schedule and places
of the departures and to get other travel documents needed (passport,
visas, insurance etc.)
h) behave in a way that no other partaker, supplier or the TA is hurt
or his property is damaged
i) follow the instructions of the guide or TA delegate
IV. Alternations of agreed services
1. Prior the beginning of their usage:
a) if any complications which prevent providing services according
to the agreed contract arise, the TA has to provide their change or
cancellation, while it is obliged to inform the customer about this
fact immediately.
b) when cancelling a trip, shifting the date of service usage for
more than 48 hours, or when a remarkable alteration in program, route,
accommodation, way of transport and price for booked services by the
TA, the customer has a right to cancel the contract and get back the
payment or transfer of this payment to cover other services, which
were booked at the TA and all this without cancellation charges. Alteration
of place and arrangement unit is not considered as a remarkable alteration
if the new accommodation arrangements are of the same or higher category
in a similar locality, this applies also to the alteration of order
of visited towns, alteration of transport due to traffic, security
or other operative reasons, trip price alteration of less than 10%.
c) if the customer does not deliver 3 days from the alteration notice
his cancellation in a written form, his acting is regarded as an agreement
with the alterations made
d) TA reserves the right to cancel the services or journey due to
low booking, that means, if less than 25 partakes book a trip, unless
agreed otherwise, and the TA has to inform the customer at least 14
days prior to the beginning of the trip or service using
e) by additional booking of services, TA charges 100, -SKK per person
and service
2. During the service usage:
a) TA has a right to make operative alterations of the program
or service if serious, objective reasons, higher power interventions
or exceptional circumstances, which cannot be influenced by the TA,
occur, and the TA has to make such measures so that the trip can continue:
- to provide an alternative program and services of an extend and
quality similar and corresponding to the once originally booked, or
- to give the customer a reduction from the paid services, which were
not supplied to their own entirety, or
- to give the customer back the whole sum paid for not provided services
or for services which were with the alternative option not compensated
if there was an alternative arrangement of services made minimally
at the same level (alternative accommodation in a hotel of the same
or higher category etc.), all further customer's claims are excluded
b) the TA is not responsible for any consequences of the altered services
or program due to reasons stated in a), the transport vehicle being
late due to technical reasons, weather, traffic, strike etc.
c) in services which include transport is the first an last day meant
for the actual transport and a complaint about shortening of the holiday
due to this reason is excluded.
V. Customer's cancellation and cancellation charges
1. Customer has the right to cancel the reservation
in written form at any time prior the beginning of the holiday, which
starts its effectiveness at the day of delivery to the TA. The customer
is obliged to pay to the TA for the cancellation of reservation following
charges:
a) 500, - SKK per person, for cancellation made at least 46 days prior
to beginning of the holiday that is using the services
b) 15% of all booked services, for cancellation made 45-30 days prior
to beginning of the holiday that is using the services
c) 30% of all booked services, for cancellation made 29-21 days prior
to beginning of the holiday that is using the services
d) 50% of all booked services, for cancellation made 20-15 days prior
to beginning of the holiday that is using the services
e) 75% of all booked services, for cancellation made 14-6 days prior
to beginning of the holiday that is using the services
f) 100% of all booked services, for cancellation made 5 or less days
prior to beginning of the holiday that is using the services
2. When calculating the extent of charges, the day when the cancelling
was delivered to the TA is also counted.
3. For the services, which were provided by the TA and the customer
won't use them, or will use them only partially, the customer hasn't
right to claim refund of the whole price or its part for the trip
or unused services.
4. In case of customer's request for an alteration of the date or
accommodation arrangement for a new one, and the TA is able to provide
such a change, it will be treated as a cancellation of the original
reservation and rebooking of a new one, according to the cancellation
charges mentioned above, unless stated differently.
VI. Complaints and damage responsibility
1. In case, the range or the quality of granted services
is lower than it was agreed on in the trip contract, the customer
has the right for a complaint. Customer (further "complainant")
is obliged to do so immediately on the spot with the relevant service
supplier or by the TA delegate, so that the matter can be immediately
put right.
2. If it isn't possible to carry out the complaint on the spot, the
complainant will together with the service supplier or the TA delegate
write a complaint protocol stating the trip designation, complaining
person and the subject of the complaint. The protocol will be signed
by the service supplier or the TA delegate. The complainant is obliged
to submit this attested complaint protocol when making a complaint.
If these steps of making a complaint brought to bearing only after
the end of the holiday, or making use of services one claims against,
is not fulfilled, the right for a complaint expires.
3. If the TA does not provide proper and early fixing of complained
about services, the customer can enforce his rights immediately after
the return, to up to 3 months after the end of using the services,
or, if the services were not used at all, from the day when the services
should have been used up according to the contract, in the TA, whilst
the complainant will submit the record following the 2nd paragraph
of this article. In such case has the complainant right for a reduction
from paid service price, corresponding with the difference between
paid and really supplied services.
4. When solving a complaint, the complainant is obliged to maximal
co-operation with the TA, so that it is possible to solve the imperfections
as efficiently as possible, and so that the genesis of any damage
is avoided, or that it is minimized.
5. TA is not responsible for the standard of any services, made by
the customer by third objects.
VII. Concluding appointments
1. Validity of these Contract conditions comes to terms
with those trips and services provided by TA only when there isn't
by TA stated, or in advance agreed volume of mutual rights and commitments
otherwise, and this always by written form
2. Customer's signature in the trip contract confirms that he is familiar
with the Contract conditions of RENY TRAVEL s. r. o. travel agency,
he understands them, and agrees with them and accepts them in their
entirety.
3. All information and instructions in this catalogue TA on services,
prices and travel conditions correspond with the information known
at the time of printing and the TA reserves the right for making changes
to them, until the time of signing the trip contract with the customer
4. Rights and commitments that are not stated in " Contract conditions
of the travel agency RENY TRAVEL s. r. o." follow the according
provisions of the Citizen code of law.
